Frequently Asked Questions
This page contains the answers to frequently asked questions. If you do not see the answer to your question,
Please do not hesitate to contact us. We are happy to help!
What is a Virtual Assistant?
A Virtual Assistant is an independent entrepreneur providing administrative, marketing and/or technical services.
Is a Virtual Assistant considered an employee?
No. Virtual Assistants are independent contractors. You are not responsible for any employee-related taxes or benefits.
Who are your clients?
My clients come from a wide variety of industries. Any individual or small business owner that has administrative tasks can benefit from our service. Below is just a sample of our clients.
- Business Coaches
- Corporate Executives
- Executive Coaches
- Holistic Practitioners
- Motivational Speakers
- Non-Profit Organizations
- Professional Organizers
- Real Estate Agents
What type of services do you offer?
Integrity Virtual Services is a one-stop shop for all things administrative. I offer a comprehensive list of services. Please visit my services page for more information.
Do you accept credit cards?
We accept credit cards through PayPal.
How is time tracked?
I believe in only billing for the time that was actually spent on your project. Unlike many other Virtual Assistant companies, we do not round up our time to 15 or 30 minute intervals. You can rest assure that your time is tracked accurately. Our packages are not hourly, they do however include UP TO a specific number of hours.
Will I be able to work with the same Virtual Assistant for all of my projects?
Absolutely! I believe that getting to know my clients, learning about their company and their needs is the most important aspect of building a successful relationship.
Do you outsource your work overseas?
No. All of the work is performed in house. I do not subcontract any work and I do not outsource any work overseas.
How quickly will my project be completed?
Turnaround time depends on the complexity and urgency of each project. If your project is time sensitive, a deadline will be agreed upon before work begins. I am committed to delivering all projects on or before the deadline, but will communicate with the client if a problem arises. I generally ask for a 48 hour turn time.
What systems do you use to work remotely?
The Internet offers an amazing number of resources that make it easy for people to work together virtually. I frequently utilize remote desktop software, virtual collaboration sites, and various file transfer programs. If this sounds overwhelming, don’t worry! You can leave the details to me!
I use a MAC, Can you still help me?
I am well versed in MAC OS as well as MAC products. Please check out my services page for a complete list of services.
I use a PC, Can you still help me?
I am well versed in Windows as well as Windows products. Please check out my services page for a complete list of my services.
How do you ensure confidentiality?
Your confidentiality is very important to me. All of your work will be kept in a password secured folder on our server. Plus we use LastPass to store all passwords so they are encrypted and safe for you.
Do we need to provide you with any equipment?
No you don’t. My office is fully equipped with the latest modern technology and software.
How can I get my work to you?
Clients submit work via email, phone, fax, ftp upload, FedEx, UPS, or U.S. Mail.
How do I communicate with Integrity Virtual Services?
Clients may reach me by phone, email, fax, and instant messaging. It is your preference which method is most convenient for you.
How do I get started?
Please call or contact us through the website and I will set up a free telephone consultation. During the consultation, we will discuss your business needs and the virtual solutions that we can provide. If I find that our work styles are compatible and you decide to retain my services, I will send you a service agreement and get started!
Do you have references?
Yes I do. Please contact us and we will be happy to provide them to you or visit our client raves page.